Pro Checklist

STR Guest Message Templates

Copy-paste messages for the whole guest lifecycle, including the awkward conversations most packs avoid: extra guests, noise, late checkout, damage, and refund requests.

24 checkpoints8 pagesOne-time setup, then copy-paste per bookingFor co-hosts, virtual assistants, and hosts
One-time payment. All 4 checklists. Lifetime access.

Why this beats every free checklist

  • The awkward-situation scripts free packs never include: extra guests, a noise warning, declining a late checkout, a damage notice, and answering a refund demand, each written to stay firm without turning hostile.

  • A one-time personalization list so you set your property details once and every template is ready to paste.

  • A tone reference table: the four rules that keep a message defensible if the conversation ever reaches the platform.

  • Written for the person who is not the owner: co-hosts and VAs sending on the owner's behalf, with the escalation line built in.

  • Platform-safe by design: every script keeps the conversation on the booking platform, where it counts as evidence.

What is inside

  • 1Set up once: your placeholders and house facts
  • 2Booking to arrival: confirmation and check-in
  • 3During the stay: welcome check and gentle nudges
  • 4The awkward situations, scripted: extra guests, noise, late checkout, damage, refunds
  • 5Checkout and the review request that actually gets reviews
  • 6When to escalate to the owner, and the tone rules that keep you safe

Read first · set up once

Personalize the templates one time

Every template below uses [square-bracket placeholders]. Fill these in once for the property, save your copy, and each message becomes paste-ready. The most common embarrassment in guest messaging is sending a template with a placeholder still in it, so this phase exists to prevent exactly that.

  • Property display name you use with guests
  • Check-in time and check-out time
  • Full address and access method (code, lockbox, key)
  • Wifi network name and password
  • Quiet hours and the maximum guest count from the listing
  • Your name and how you sign off (your name, or the owner's business name)
  • The owner contact you escalate to, and when

Do not skip this

Before sending any message, scan it once for a leftover [placeholder]. One un-replaced bracket is the fastest way to look unprofessional to a guest and an owner.

Booking to arrival

Confirmation and check-in

Copy this

Booking confirmation (send within an hour of booking)

Hi [Guest Name], Thanks for booking [Property Name], I am glad to host you from [check-in date] to [check-out date]. I am [Your Name] and I look after the property, so I am your point of contact for anything you need. I will send full check-in details the day before you arrive. In the meantime, if you have any questions about the space or the area, just message me here. Looking forward to hosting you, [Your Name]

Copy this

Check-in instructions (send the day before arrival)

Hi [Guest Name], You are all set for tomorrow. Here is everything for a smooth check-in: Address: [Full Address] Check-in: any time after [check-in time] Access: [code / lockbox / key details] Wifi: [network] / [password] A couple of house notes: check-out is by [check-out time], quiet hours are [quiet hours], and the home is set up for [max guests] guests. Full house guide is inside. Message me any time during your stay. Safe travels, [Your Name]

  • Confirm the access code or key method is current for these dates
  • Confirm the wifi password matches what is posted in the home
  • Send check-in details through the platform, not by text or email

Locked in the full checklist

  • During the stay

    Welcome check and gentle nudges

  • The awkward situations · scripted

    Firm, warm, and platform-safe

  • Checkout and review

    The checkout reminder and the review that lands

  • Reference · keep this visible

    When to escalate, and the tone rules that keep you safe

Unlock all 6 phases, plus 3 more checklists

STR Co-Host Operations Pack includes 4 professional checklists, all unlocked once, yours forever. $9.99 once. No subscription.

Already bought the pack? Open the full checklist

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