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Before you start
The turnover has one job beyond cleaning: confirm the home is in the same condition it was left in, and capture proof if it is not. That is why documentation is part of the walk, not a separate task.
- Confirm the guest has checked out and the booking shows the home is empty
- Note the arrival time of the next guest, so you know your window
- Do a first walk-through before touching anything, looking for damage or missing items
- Open windows to air the home while you work
- Check smoke and carbon monoxide alarms are present and lit
Do not skip this
If you find damage or a missing item, stop and document it before you clean or move anything. Cleaning first destroys the evidence that a claim depends on. Photograph the item in place, then continue.
Damage-found branch: capture the item where it sits, note the room and the time, and flag it to the co-host or owner before the turnover continues. A GPS and timestamped inspection report is the strongest form of this record.
Room by room
Living and general areas
- Clear and dispose of all rubbish and any items the guest left behind
- Dust all surfaces, shelves, sills, and electronics
- Vacuum carpets and rugs; mop hard floors
- Wipe light switches, door handles, and remote controls
- Check sofa and cushions for stains, spills, and items left between cushions
- Reset furniture, cushions, and decor to the standard layout
- Confirm the wifi card and house guide are present and correct
- Test the TV, remotes, and any smart devices power on
Locked in the full checklist
Room by room
Kitchen
Room by room
Bathrooms
Room by room
Bedrooms
Final QA and sign-off
Final quality check, condition photos, and sign-off
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