The Airbnb claim playbook
most hosts never find.

Airbnb Damage Policy (2026)

The whole policy: deadline, coverage, what it pays, and how to file

AirCover: Guests vs Hosts

One word, two programs, and which one is actually yours

Chargeback Defense Guide

When a guest disputes the charge at their bank, and how to win it

How Much AirCover Pays

Actual cash value, depreciation, and why payouts land below repair cost

Airbnb 2026 Rule Changes

The April TOS update, the evidence standard, and the AI-evidence ban

Airbnb Host Guarantee (Legacy)

What happened to the old Host Guarantee, and what replaced it

How Airbnb Decides Claims

Inside the case-manager review, and what the reviewer weighs

Claim Appeals Guide

What to do when AirCover denies or underpays your claim

Damage Claim Guide

The 14-day rule, denial patterns, and how to file a winning claim

Claim Strength Checker Guide

How the claim scoring works, and how to use it before you file

Guest Damage Cost Estimator Guide

The five layers of a damage cost, and how to read the AirCover gap

Evidence Guide

The standard that separates proof from a photo a reviewer discounts

Resolution Center Guide

How to file a charge that survives a guest dispute

Property Damage Guide

What AirCover pays per damage type, and how to document each

Property Inspection Guide

How to run a 10-minute inspection that wins disputes

Damage Documentation Score Guide

How the documentation audit scores your workflow, and how to use it

Evidence Checklist Generator Guide

How the checklist is tailored to your platform, role, and property

Checkout Inspection Guide

Capture abnormal condition before the cleaner removes it

Host Protection Guide

The three-layer system behind every paid claim

Risk Calculator Guide

How the exposure estimate works, and how to read your risk number

Guest Screening Guide

Filter risky bookings before parties and over-occupancy

House Rules That Prevent Damage

The rules that deter damage and make a breach chargeable, with a template

Best Noise-Monitoring Devices

Minut vs NoiseAware vs Party Squasher, and the rules that apply

Prevent Guest Damage (Playbook)

The five prevention layers that keep damage out of your listing

The Turnover System

The full checkout-to-check-in process, with documentation at both ends

2026 Evidence Standard

Building a file that meets Legitimate and Verifiable Evidence

Guest-Screening Tools Compared

Superhog vs Autohost vs Chekin vs Authenticate, and where each fits

Co-Host & VA Damage Guide

The turnover-to-claim workflow for co-hosts, VAs, and cleaners

Security Camera Rules

The 2024 indoor ban, disclosure rules, and what to use instead

Security Deposits in 2026

Why hosts can no longer hold a deposit, and what replaced it

Party & Event Policy

The platform-wide ban, the guest cap, and the prevention stack

Smoke-Odor & Cleaning Claims

Odor, pet, and biohazard claims beyond the cleaning fee

Smoking Policy & Fees

How much to charge and how to make a smoking fee stick

Pet Policy & Damage

The service animal rule, pet fees, and recovering pet damage

Cleaning Fee Guide

What the fee covers, and where abnormal mess becomes recoverable

Host Liability Insurance ($1M)

What the $1M liability half of AirCover covers, and its gaps

STR Insurance Providers Compared

Proper vs Steadily vs Safely vs Waivo, and what each is for

Waiver vs Deposit vs Deposit-Free

The three damage-protection models, and which fits your bookings

Umbrella Insurance for Hosts

The excess-liability layer above AirCover and a base policy

Amenity Liability Guide

Hot tubs, pools, BBQs, and stairs, and the claims they drive

Homeowners Insurance & Airbnb

Why standard policies exclude hosting, and what fills the gap

STR Insurance Guide

How dedicated short-term rental policies work

Guest Injury & Liability

When you are liable, and how documentation defends you

Guest Will Not Leave

Overstays, squatter risk, and the tenancy line to avoid

Vrbo Damage Claims

Deposits, claims, and deadlines on Vrbo

Damage Protection Across Platforms

Airbnb vs VRBO vs Booking.com vs direct, coverage and deadlines

Booking.com Host Damage

How partner damage claims work with no AirCover behind you

Refund Requests & Disputes

When you owe a guest refund, and how to defend against a fake one

Fraudulent & False Claims

Protecting yourself from not-as-described scams and staged claims

For Property Managers

Team accountability and the PM workflow that scales

For Hobby Hosts

Lightweight protection for one or two listings

VA Incident Report Guide

How a co-host turns checkout damage into a report the owner can file

Guest Risk Pre-Screener Guide

How the booking screener scores nine behavioural facts, and how to act on the result

Owner Statement Builder Guide

Which figure to take from each platform, and how the net payout is worked out

Direct-Booking Damage Deposit

Card holds, deposits, and waivers for bookings with no AirCover

Long-Term & Monthly Stays

Tenancy risk, accumulated wear, and documentation cadence

Damage-Claim Message Templates

Copy-ready messages for the request, follow-up, and escalation

Proper Insurance

Evidence layer meets commercial coverage

Breezeway

Operations platform vs evidence system

SuperHog

Pre-stay screening vs at-stay proof

Claim Statistics 2026

Citable AirCover figures, denial patterns, and host data

UK Airbnb Host Guide

AirCover, deposits, and the Resolution Centre for UK hosts

Airbnb Terms

Plain-English definitions for AirCover, deposits, and chain of custody