Resources

Reports, checklists and sheets
that win claims.

Data-led PDF reports, professional checklist packs, and reference sheets for hosts and property managers. Sheets are free, reports are free with an account, and each checklist pack is $9.99 once, yours forever, or get every pack in the Complete Library.

Section 01

PDF reports, free with an account.

Independently sourced data on STR damage, claims, and protection. Read in full with a free account, print to PDF on site.

Free with account
Free
Checkout Shield2025 Edition

PDF Report

56.75%

of the damage amount hosts claim is what Airbnb actually approves, on average

The 2025 Short-Term Rental Damage Report

14 pages · 9 min read

The 2025 Short-Term Rental Damage Report

All hosts, property managers, and operators

Read free
Free
Checkout Shield2025 Edition

PDF Report

43%

of the average Airbnb claim amount goes unrecovered, a leak that multiplies with every property you add

The Property Manager's AirCover Playbook

16 pages · 11 min read

The Property Manager's AirCover Playbook

Property managers and co-hosts

Read free
Free
Checkout Shield2025 Edition

PDF Report

$75

average pay per turnover clean, but one undocumented pre-existing damage dispute can cost you the entire client

The STR Cleaner's Damage Reporting Handbook

12 pages · 8 min read

The STR Cleaner's Damage Reporting Handbook

Solo cleaners and cleaner agencies

Read free

Section 02

Checklist packs built by professionals.

Two professional packs: one to defend a damage claim, one to run properties for owners. Time-phased, with exact deadlines, dollar thresholds, copy-paste templates, and the mistakes that cost money. Each pack is a one-time purchase, yours forever.

2 packs · $9.99 each

STR Host Checklist Pack

4 checklists · $9.99

The damage-claim defense kit: document, respond, and file a winning claim.

Confirming your access

$9.99
Checkout Shield2026 Edition

Pro Checklist

AirCover Claim Filing Checklist

The three hard deadlines you must know before anything else
Lock in the timeline before touching anything
Document everything before touching anything
Get repair estimates Airbnb will accept

42 checkpoints · 7 pages

AirCover Claim Filing Checklist

For Airbnb property owners

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

Pre-Stay Baseline Documentation Checklist

Why this matters more than the post-stay inspection
Scheduling and preparation
The narrated video walkthrough
Room-by-room photo protocol

52 checkpoints · 8 pages

Pre-Stay Baseline Documentation Checklist

For hosts and property managers

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

Guest Damage First-Response Checklist

The two rules before anything else
Discovery
Document the scene
Assess and decide

38 checkpoints · 6 pages

Guest Damage First-Response Checklist

For hosts and property managers

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

New Property Onboarding Checklist

The property manager's liability reality
Verify coverage before anything else
Walk every system with the owner present
Baseline documentation, co-signed

69 checkpoints · 9 pages

New Property Onboarding Checklist

For property managers and STR agencies

Preview In the $9.99 pack

STR Co-Host Operations Pack

4 checklists · $9.99

The co-host operations kit: message, turn over, onboard owners, and report every month.

Confirming your access

$9.99
Checkout Shield2026 Edition

Pro Checklist

STR Guest Message Templates

Personalize the templates one time
Confirmation and check-in
Welcome check and gentle nudges
Firm, warm, and platform-safe

24 checkpoints · 8 pages

STR Guest Message Templates

For co-hosts, virtual assistants, and hosts

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

Turnover and Cleaning QA Checklist

Before you start
Living and general areas
Kitchen
Bathrooms

45 checkpoints · 7 pages

Turnover and Cleaning QA Checklist

For co-hosts, cleaners, and property managers

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

Owner Onboarding and Handover Checklist

Before the first call: qualify and gather
Scope, fee, and term
Credentials and access
Cleaner, suppliers, and the house manual

38 checkpoints · 7 pages

Owner Onboarding and Handover Checklist

For co-hosts, virtual assistants, and property managers

Preview In the $9.99 pack
$9.99
Checkout Shield2026 Edition

Pro Checklist

Monthly Close and Owner Report Checklist

Set the close: the date and the counting basis
Reconcile payouts and refunds
Gather every cost
Confirm occupancy and performance

31 checkpoints · 6 pages

Monthly Close and Owner Report Checklist

For co-hosts, virtual assistants, and property managers

Preview In the $9.99 pack

Section 03

Reference sheets, free for everyone.

One-page reference tables: costs, deadlines, and platform rules at a glance. Free, no account, print-ready.

Free, no sign-up
Free
Checkout Shield2026 Edition

Sheet

Damage Cost Reference Sheet

Sofa, professional deep clean$80–$200
Sofa, burn or tear repair$150–$400
Sofa, replacement (mid-range)$500–$1,500
Dining chair$75–$250

49 rows · 6 pages

Damage Cost Reference Sheet

For hosts, property managers, and cleaners

Open free
Free
Checkout Shield2026 Edition

Sheet

Claim Deadlines by Platform

Damage protectionAirCover for Hosts, included free on every booking
Maximum damage coverageUp to $3M under AirCover
Filing deadline14 days from checkout OR before the next guest checks in, whichever comes first
Guest contact stepRequired. Request reimbursement from the guest first, escalate to Airbnb after 24 hours

8 rows · 3 pages

Claim Deadlines by Platform

For hosts and property managers on multiple platforms

Open free
Free
Checkout Shield2026 Edition

Sheet

STR Management Fee Benchmark

Full-service management20% to 35% of revenue (about 20% is a common mid-range benchmark)
Half-service (co-hosting, digital side)10% to 20% of revenue
Communication and calendar only (VA)5% to 15% of revenue, or an hourly or flat rate
Traditional long-term management (for contrast)8% to 12% of monthly rent

8 rows · 2 pages

STR Management Fee Benchmark

For co-hosts, virtual assistants, and owners

Open free
Free
Checkout Shield2026 Edition

Sheet

Guest Screening Red-Flags Reference

Guest lives near the propertyThe best-known single party signal; a local guest rarely needs a room to sleep in
One-night stay on a Friday or SaturdayLong enough to host an event and leave; the classic party duration
Last-minute or same-day weekend bookingLeaves no time to screen and matches the spontaneous-party pattern
Brand-new or same-day-created accountA burn account has no track record; risky when stacked with other signals

9 rows · 2 pages

Guest Screening Red-Flags Reference

For hosts, co-hosts, and virtual assistants

Open free

Stop losing claims to weak documentation

Checkout Shield turns the pre-stay evidence baseline from this report into a one-tap routine: GPS and timestamp verified photos, stored tamper-evident, ready for any AirCover dispute. Free to start, no credit card.

Start Free, No Credit Card