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Set the close: the date and the counting basis
A clean close starts with one rule applied the same way every month: which month a booking belongs to. Pick the basis, state it on the statement, and never mix it.
- Confirm the property and the statement month you are closing
- Use the checkout date to decide which month a booking belongs to
- Apply the same basis to every booking, with no exceptions this month
- Set the day of the month you will always send the statement
Counting by checkout date keeps your statement in step with when the property was actually used, and matches the free Owner Monthly Statement Builder, so the two never disagree. State the basis on the statement so the owner understands it.
Revenue
Reconcile payouts and refunds
This is where most statement errors happen. Enter what the platform actually paid out, and subtract every refund, so the revenue figure is real.
- Pull each platform's payout report for the month
- Record the payout received per platform, after the platform's own fee
- Confirm you used the paid-out figure, not the pre-fee gross earnings
- Total any refunds or cancellations paid back to guests this month
- Record cleaning fees collected from guests separately from booking revenue
- Note any occupancy tax the platform collected, for the owner's information only
Do not skip this
The two revenue mistakes that undermine a statement: entering the headline gross instead of the actual payout, and forgetting a refund. Both make the payout look bigger than it was, and an owner who spots one starts checking everything.
Locked in the full checklist
Expenses
Gather every cost
Performance
Confirm occupancy and performance
Loose ends
Incidents and follow-ups
Produce and send
Generate, review, send, and file
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