Owner Onboarding and Handover Checklist

• Confirm the property type, location, and bedroom count 
• Confirm the owner actually has the right to let it short-term (lease, HOA, local rules)
• Ask which platforms it is or will be listed on
• Ask whether it is already operating or a fresh listing
• Confirm the owner's goals: maximize revenue, minimize hassle, or a balance
• Confirm this property fits the services you actually offer

• Define the services included: guest comms, calendar, cleaning coordination, pricing, reporting
• Define what is explicitly NOT included, so there is no assumed scope
• Agree the management fee: percentage of revenue or flat, and on which figure 
• Agree who pays for cleaning, supplies, and maintenance, and how those are billed
• Agree the maintenance approval limit you can spend without asking first 
• Agree the term, the notice period, and how either side can end it
• Put all of the above in a written agreement both sides sign

Be specific about the fee base. "20% of revenue" is ambiguous; "20% of net booking revenue after platform fees and refunds, excluding cleaning fees collected" is what an owner can actually verify against a statement.