Glossary

actual cash value

Actual cash value is what an item was worth at the moment it was damaged, calculated as its replacement cost minus depreciation for age, use and condition. It is the basis most damage reimbursements are settled on, which is why a payout on a used item is almost always less than the price of buying a new one.

Actual cash value explains the single most common disappointment in hosting claims: the television cost $900 to replace and the payout was a few hundred. Nothing went wrong in that claim. It was settled on what a four-year-old television was worth, which is the basis the programme works on, and knowing that in advance changes what you claim and how you cost it.

Last updated 2026-07-04

The calculation, with a worked example

Actual cash value starts from what it would cost to replace the item today, then subtracts value lost to age and use. A sofa with an expected life of ten years, damaged in its fifth year, has consumed roughly half its useful life, so an ACV settlement lands near half the replacement price, adjusted for condition.

The arithmetic is not arbitrary and it is not a negotiating position. It is the standard indemnity principle: reimbursement puts you back where you were, holding a five-year-old sofa, rather than better off with a new one. The mechanics of the deduction are in depreciation.

ACV against replacement cost value

The alternative basis is replacement cost value, which pays what a new equivalent costs with no deduction for age. Property insurance policies are often written on that basis, at a higher premium, and hosts who carry one sometimes assume the platform programme works the same way.

It generally does not. That difference between the two bases is the real gap in your protection, and it is the reason experienced hosts hold a policy behind the platform programme rather than instead of it. AirCover versus host insurance compares the layers.

Services do not depreciate, which changes what you claim

A contractor's labour has no age. Repairing a floor, unblocking a drain, remediating an odour, replacing a lock: these are invoiced services, and they tend to survive review much closer to their face value than any physical item does.

The practical consequence is a claim strategy. Where repair is a reasonable option, claim the repair and attach the trade quote rather than asking for a replacement that will be written down. Worked examples by item type are in how much AirCover actually pays.

Reducing the gap

Three habits narrow the difference between what you lose and what you recover. Keep purchase dates and receipts for high-value items, so age is a fact rather than an assumption. Document condition at turnovers, since a well-maintained item in evidenced condition is valued better than an undocumented one. And claim repairs where repairs are genuine.

Beyond that, the gap is a business cost to price rather than a claim to win. The free Airbnb Risk Calculator turns it into an annual number for your property mix, which is the figure to weigh an insurance premium against.

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Quick answers

Got a question? actual cash value FAQ

01

What does actual cash value mean?

What an item was worth at the moment it was damaged: replacement cost minus depreciation for age, use and condition. It is the basis most damage reimbursements are settled on.

02

Why is my payout lower than the replacement price?

Because a used item is valued as a used item. If the item was halfway through its expected life, an ACV settlement reflects roughly the value remaining, not the price of a new one.

03

Is ACV the same as replacement cost value?

No. Replacement cost value pays what a new equivalent costs with no deduction for age. ACV deducts depreciation first, so it settles lower on anything that is not new.

04

Do repairs get depreciated too?

Generally not. A service such as a repair, a remediation or a call-out has no age, so an invoiced repair tends to be reimbursed much closer to its face value than a replaced item.

Stop losing claims to weak evidence

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